SHIPPING

AUSTRALIA >> FREE REGISTERED EXPRESS POST

> All domestic orders are processed within 2 business days - you will be sent an email notification once your purchase is on its way.

> We ship via Australia Post using their Express Post service, which guarantees next day delivery for metropolitan areas, but may take 2 business days for regional areas.

> You will most likely be required to sign for the delivery, so where possible please specify a residential or business address where someone will be available to receive the parcel during business hours.

 

NEW ZEALAND >> $20 / REST OF WORLD >> $30

> All international orders are processed within 2 business days - you will be sent an email notification once your purchase is on its way.

> We ship via Australia Post's Registered International Airmail service, which generally takes 10 to 14 days. If you would like to organise a courier for faster delivery, please do get in touch to discuss options/additional charges at hey@permanentvacation.com.au

> In certain countries you may be liable for import and/or customs duties on your order. Such costs are not included in the purchase price of your PV order, and will need to be paid to your local authority to release your purchase from customs. We have no control over customs processing times or charges.

 

RETURNS / EXCHANGES

> We offer a refund or exchange on full priced goods within 7 days of your parcel being received (as recorded by Australia Post), with the exception of purchases made using AfterPay. Purchases via the AfterPay checkout option can either be exchanged or returned for a store credit, due to their strict refund policy. Items must be in original condition and must not have been worn, altered or washed, and all tags must remain in place.

> All sales are final on sale merchandise so please choose carefully; we're so happy to help you out with specific measurements etc. prior to making your purchase so just get in touch :)

> If you would like to return or exchange your purchase for any reason, please drop us a line at hey@permanentvacation.com.au. Just let us know whether you would like to return an item or to swap it for a different size/colour, and then we'll provide you with the steps to take from there.

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